FAQ

Can I cancel my Subscription?

Yes at any time. Go to your order confirmation email and you will see a box with 'Manage Your Subscription' follow the instructions from here.

What happens if I sign up after the 10th of each month?

If you sign up after the 10th of the month, you will be included in the next month's order. This is because everything has to be printed, hand packed and posted and so we need all letters to go out at once. In general we head to the post office 5 days after the sign-up deadline.

What happens if my order doesn't reach me?

If you think your order might be lost then please use our contact form to get in touch. However, because this is snail mail we are posting second class in the UK and first class internationally and both options can take a couple of weeks to arrive. Since we send out on the 15th of the month, please only get in touch if you haven't received your letter by the end of the month.

Where are you posting from?

We are posting from London, England for UK and International orders. For European orders we are posting from Hamburg, Germany.

I want to buy the subscription as a gift, what should I do?

You can select the 6 or 12-month options which are best for gifting, and in the checkout select This is a Gift and enter the recipient's name. Both the 6 and 12 month options discontinue once they have reached the full-term.